Modern Ordering Experience with Protel Self-Service Kiosk System

MICROS Simphony Cloud integrated Protel Kiosks eliminate cash register queues that can cause crises and reduce staff workload. The Protel Kiosk System instantly and accurately reflects customers' restaurant orders to MICROS Simphony Cloud and the kitchen display.

With its multilingual interface, brand-compliant menu design options, and sales-boosting additional product recommendations, Protel Kiosks enhance both your restaurant's operational efficiency and elevate the customer experience to a whole new level.

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Modern Ordering Experience with Protel Self-Service Kiosk System
Modern Ordering Experience with Protel Self-Service Kiosk System görseli

Digitize with a kiosk ordering system, get ahead in competition

With the kiosk ordering system, customers can place orders more quickly, and sales increase with additional product recommendations. Managers can update menu content and prices at any time from a remote panel, and they can observe customer behavior by receiving detailed reports.

Remote Menu Management

Remote Menu Management

Menu contents can be updated remotely and centrally.

Smart Product Recommendations

Smart Product Recommendations

By making complementary product recommendations at the kiosk, you increase the total basket amount.

Fast Order Flow

Fast Order Flow

Kiosk orders are instantly transmitted to POS and KDS, reducing preparation and service speed.

The end of waiting in line

The end of waiting in line

The crowd at the front desk decreases, reducing the workload on the staff.

Efficient Task Distribution

Efficient Task Distribution

Staff get rid of routine order tasks and focus on more important duties.

Intuitive Touch Experience

Intuitive Touch Experience

Thanks to its user-friendly interface, customers of all ages can easily place orders.

Exclusive Content for the Brand

Exclusive Content for the Brand

The kiosk design can be customized according to your business's color, style, and language.

Tracking Customer Behavior with Reports

Tracking Customer Behavior with Reports

Comprehensive reports allow for the analysis of customer preferences and habits.

Integrated operation principle with MICROS Simphony POS

Protel Kiosks integrated with MICROS Simphony POS instantly transfer customers' self-service orders to the POS system. There is no need for manual order entry, eliminating the risk of missing or incorrect orders. This integrated structure, which also works synchronously with the kitchen, elevates restaurants' order and service speed to a professional level while simplifying operations.

Easy setup

Easy setup

Protel Kiosk provides fast and effortless installation with its Android-based structure.

POS Integration

POS Integration

MICROS Simphony POS enables instant and error-free order transfer.

KDS compatibility

KDS compatibility

It directly sends orders to the kitchen screen, speeding up the processes.

Multilingual Interface

Multilingual Interface

It becomes an effective alternative for foreign customers with different language options.

Brand-specific design

Brand-specific design

The interface can be customized with elements such as logo and color.

Video and banner support

Video and banner support

Promotional and campaign content can be displayed on the screen.

Barcode scanning

Barcode scanning

You can also add products to your order by scanning the barcode.

Labor Cost Savings

Labor Cost Savings

By allowing customers to place their own orders, the workload for staff is reduced.

Ürün görseli
  • What is Protel Kiosk?
    Protel Kiosk is a technological solution placed in restaurants that allows customers to perform tasks such as reviewing the menu and placing orders on their own. Especially during busy hours, it reduces queues at the cash register, provides operational convenience to the business, and speeds up the ordering process, thus increasing customer satisfaction. Restaurants can customize the kiosk screen according to their brands and update menu, prices, and other content instantly. Restaurant order kiosks offer guests a modern, fast, and enjoyable ordering experience.
  • How to use Protel Kiosk?
    Self-service kiosks are set up in the restaurant and POS and KDS integrations are completed. Then, managers add the menu and images to be displayed on the kiosk screen to the system. Customers visiting the restaurant personalize products, add extra items, and place orders using the kiosk. The kiosk allows payment by credit card. At the same time, it collects order data and provides managers with reports based on real insights into customer behavior. Thanks to the MICROS Simphony POS kiosk integration, menu contents and order flow are managed instantly, accurately, and in a synchronized manner.
  • What are the advantages of Protel Kiosk?
    Protel Kiosk simplifies the operational process by reducing dependency on front desk staff. Orders placed through the kiosk are directly transferred to the restaurant software and kitchen systems. This reduces errors and shortens the preparation and serving time of orders. Especially during busy hours, queues at restaurants are prevented thanks to the kiosk ordering system. Managers can update menu, prices, and promotional visuals instantly and centrally. The system can provide reports on customer preferences and behaviors.

    For customers, Protel Kiosk offers a modern and personalized ordering experience. They can place orders and make payments without language barriers.

Frequently Asked Questions

  • How does the Protel Kiosk system work?

    The Protel Kiosk system, which can integrate with the Restaurant POS system Simphony, instantly reflects the menu content and updates received through Simphony to the customer. The system, which also works in integration with the KDS screen, accurately conveys the customer's self-placed order, product customizations, and additional product information to the kitchen. Protel Kiosk facilitates restaurant processes, reducing workload and providing operations with a breath of fresh air.

  • Which payment methods can be used with Protel Kiosk?

    With Protel Kiosk, two different payment methods can be used, at the counter and on the kiosk. In the counter payment option, the order is taken through the kiosk and directed to the counter. The guest completes the payment process at the counter.

    In the kiosk payment option, thanks to devices integrated with Secure Financial Application (GMU), guests can make the payment directly online with a credit card through the kiosk.

  • Who is Protel Kiosk suitable for?

    Protel Kiosk is an ideal solution for different types of restaurants that prioritize speed, efficiency, and modern customer experience. When used in fast food chains and quick-service restaurants (QSR) with high customer turnover and standard menus, it increases order speed and reduces queues. In venues with heavy guest traffic such as shopping malls, airports, and large multi-section entertainment areas, kiosks provide a significant advantage by offering fast and consistent service.

    Thanks to Protel Kiosk's central menu and price update features, it is also highly suitable for casual dining restaurants, franchise businesses, and multi-branch structures.

    Furthermore, it is crucial that the restaurant software chosen to integrate the kiosk system is fast, flexible, and compatible, just like the type of restaurant. You can find more details in the article on how to choose restaurant software.

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